Frequently Asked Questions About Our Services
79 clear answers about web development, WordPress, design, SEO, marketing, pricing and how we work. Can’t find what you need? Just ask and we’ll reply within one business day.
About Tecksol & Getting Started
Who we are, who we work with and how to begin.
What is Tecksol Technologies?
Tecksol Technologies is a lean, senior-led digital studio offering web development, WordPress and WooCommerce, UI/UX design, graphic design and video editing, SEO, digital marketing, content writing and website maintenance.
What does "senior-led" mean?
It means experienced specialists plan and build your project from start to finish. We keep the team small on purpose, so you are never handed off to a rotating bench of juniors.
Who do you work with?
We work with startups, small and medium businesses, agencies, e-commerce brands and individual professionals. If you want a fast, professional online presence and honest communication, we are a good fit.
Do you work with international clients?
Yes. We are a remote-first studio and work with clients worldwide, using clear written updates and scheduled calls that suit your time zone.
How do I get started?
Send us a short message about your project through the contact section. We reply within one business day, discuss your goals, and send a clear, no-obligation quote with scope and timeline.
Can I hire you for just one service?
Absolutely. You can hire us for a single service, such as a logo or an SEO audit, or combine several services into one joined-up growth plan.
Do you sign an NDA?
Yes. If your project is confidential, we are happy to sign a non-disclosure agreement before you share any details.
Process, Timelines & Communication
What working with us looks like day to day.
What is your project process?
Every project follows four stages: Discover (goals, audience and scope), Design (wireframes and visuals in Figma), Build and Launch (development, testing and go-live), and Grow and Scale (SEO, marketing and optimisation).
How long does a typical project take?
A standard business website takes around 2 to 4 weeks. Larger WooCommerce stores and custom web apps take longer. We agree a clear timeline with you before we start.
What do you need from me to begin?
Usually your goals, a short description of your business, any existing branding such as logo and colours, example websites you like, and your content or a plan for creating it. We guide you through everything else.
How will we communicate during the project?
We share regular written progress updates and hold calls at key milestones. You will always know what is being worked on and what comes next.
Will I be able to review the work before launch?
Yes. You review designs before development starts and see the working site on a staging link before it goes live, so there are no surprises.
How many revisions are included?
Revision rounds are agreed in your quote before work begins, so expectations are clear for both sides. We keep the process collaborative so that most projects need only a small number of refinements.
What happens if the project scope changes?
Changes happen, and that is fine. We discuss any additions with you first and confirm the impact on timeline and cost in writing before doing extra work.
Web Development
Custom websites and web applications.
What types of websites do you build?
Business and corporate websites, landing pages, portfolios, blogs, online stores, booking and directory sites, and custom web applications and dashboards.
Which technologies do you use?
We choose the right tool for your goals. That includes WordPress, Elementor, WooCommerce, PHP, React, Next.js and Node.js, along with headless approaches when a project needs extra flexibility and speed.
Will my website work well on mobile?
Yes. Every website we build is mobile-first and tested on phones, tablets and desktops across modern browsers.
Will my website be fast?
Speed is part of every build. We use lightweight code, optimised images (including WebP and AVIF), caching and Core Web Vitals tuning so pages load quickly on any device.
Can you build a custom web app or integrate third-party tools?
Yes. We build custom features and connect your site to payment gateways, CRMs, email platforms, booking tools, analytics and other services through APIs.
Do you build multilingual websites?
Yes. We can set up multilingual websites, including right-to-left languages, with proper language switching and SEO-friendly URLs.
Do you redesign existing websites?
Yes. We can refresh the design, improve speed and structure, and migrate content while protecting your existing search rankings.
Is my website secure?
We follow security best practices, including SSL, hardened configurations, updated software and regular backups. Ongoing monitoring is available through our care plans.
WordPress & WooCommerce
Websites and online stores your team can manage easily.
Why choose WordPress for my website?
WordPress is flexible, SEO-friendly and easy to manage. With a custom build, you can update pages, blog posts and products yourself without technical knowledge.
Do you build custom themes or use ready-made ones?
Both are possible. For most projects we create a custom, lightweight design with Elementor or a custom theme, so your site is unique, fast and not weighed down by unused template code.
Can I edit the website myself after launch?
Yes. We build with editing in mind and provide a short walkthrough at handover so your team can confidently update content, images and products.
Can you set up an online store with WooCommerce?
Yes. We set up product catalogues, variations, shipping, taxes, payment gateways, order emails and customer accounts, and we customise the shopping experience to increase conversions.
Can you migrate my existing site to WordPress?
Yes. We handle content, media and URL migration, and set up redirects so you keep your search rankings and visitors.
Can you fix, speed up or clean up my existing WordPress site?
Yes. We fix errors, remove bloat, update plugins safely, improve loading speed, repair hacked or broken sites and tidy up the setup.
Will I need to buy plugins or premium themes?
We keep plugin use lean. If a premium tool is genuinely the best choice, we tell you up front, with the cost, and you decide. Licences stay in your name.
Do I own my website and its content?
Yes. Once the project is complete and paid for, the website, content and accounts belong to you.
UI/UX Design
Interfaces that are clear to use and easy to buy from.
What does your UI/UX design service include?
Research and goal setting, user flows, wireframes, high-fidelity designs, clickable prototypes and design systems, all created in Figma.
Do I get the design files?
Yes. Shared Figma files and exported assets are delivered at the end of the project so you can reuse them.
Can you design just the website and have someone else build it?
Yes. We can deliver developer-ready designs in Figma, with specs and assets, for your own team or another developer to build.
Can you redesign a website that isn't converting?
Yes. We review your current pages, user flow and messaging, then redesign layouts, calls to action and content structure to turn more visitors into enquiries or customers.
Do you design mobile app interfaces?
Yes. We design app screens and prototypes for iOS and Android, so you can test the flow before development starts.
What is a design system and do I need one?
A design system is a shared set of colours, fonts, components and rules that keeps your product consistent as it grows. It is most valuable for growing products and teams, and we can start with a lightweight version.
Graphic Design, Branding & Video Editing
Brand identities, marketing visuals and video content.
What graphic design services do you offer?
Logo and brand identity, social media creatives, ad designs, pitch decks, brochures, flyers, packaging concepts and other print and digital marketing materials.
What will I receive for a logo or brand identity project?
You receive your logo in the formats you need, such as vector and web files, plus your colour palette, typography guidance and usage rules so your brand stays consistent.
Can you work with my existing branding?
Yes. We follow your existing brand guidelines or help you refresh them, so everything we create looks like it belongs together.
What kind of video editing do you provide?
Promo videos, social media reels and shorts, YouTube edits, explainer videos, ad creatives, subtitles and motion graphics for brand content.
What do you need from me for a video project?
Your raw footage, brand assets, reference videos you like and a short brief on the goal and platform. We take care of the editing, pacing, sound and polish.
Can you design social media content on a regular basis?
Yes. We offer monthly content packages with a consistent look across posts, stories, reels and ads.
Do I own the final designs?
Yes. Once the project is paid for in full, you own the final deliverables and receive the source files where applicable.
SEO Services
Organic growth that lasts.
What does your SEO service include?
Technical SEO audits and fixes, keyword research, on-page optimisation, content strategy, schema markup, link building, local SEO and monthly reporting.
How long does SEO take to show results?
SEO is a long-term investment. Many sites see early improvements within a few months, while stronger, more competitive rankings take longer. We set realistic expectations and track progress along the way.
Can you guarantee first-page rankings?
No honest SEO provider can, because search engines control rankings. What we guarantee is a transparent strategy, quality work and clear reporting on what is improving.
Are the websites you build SEO-friendly?
Yes. Every build includes clean code, fast loading, mobile-first layouts, semantic headings, schema markup and on-page SEO foundations from day one.
Do you offer an SEO audit?
Yes. An audit reviews technical health, content, structure and backlinks, and gives you a prioritised action plan, whether we implement it or your team does.
Do you do local SEO?
Yes. We optimise your Google Business Profile, local citations, location pages and reviews strategy to help you appear in local searches.
Can you do SEO for an international or multilingual website?
Yes. We handle hreflang tags, language targeting, regional keyword research and site structure for international audiences.
How will I know the SEO work is working?
You receive regular reports covering rankings, organic traffic, leads and key technical improvements, with plain-language explanations and next steps.
Do you use link building, and is it safe?
We focus on quality, relevant links earned through content and outreach. We avoid spammy tactics that could put your site at risk of penalties.
Digital Marketing
Campaigns that turn attention into customers.
What digital marketing services do you offer?
Google Ads and Meta Ads management, social media marketing, email marketing and automation, landing page optimisation, and analytics and conversion tracking.
Do I need to pay for ads separately?
Yes. Ad spend goes directly to the ad platforms and is separate from our management fee. You always control your ad budget and account access.
How do you measure campaign success?
We set clear goals first, such as leads, sales or sign-ups, then track them with analytics and conversion tracking and report on cost per result and return on spend.
Which platforms do you run campaigns on?
Google (Search, Display and YouTube), Meta (Facebook and Instagram), LinkedIn and email platforms, depending on where your customers are.
Should I choose SEO or paid ads?
They work well together. Paid ads bring faster results while SEO builds lasting traffic. We help you balance both based on your budget, timeline and goals.
Can you manage my social media accounts?
Yes. We can plan content, create designs and videos, schedule posts and report on engagement and growth.
Do you set up analytics and tracking?
Yes. We set up Google Analytics, Search Console and conversion tracking so you can see exactly where leads and sales come from.
Content & Copywriting
Words that rank and convert.
What content do you write?
Website and landing page copy, SEO blog articles, product and service descriptions, email sequences, ad copy and social media captions.
Is the content optimised for SEO?
Yes. Articles are built around keyword research and search intent, with proper structure, headings and internal linking, while staying natural and useful for readers.
Can you match my brand voice?
Yes. We learn your tone, audience and messaging first, then write in a style that sounds like your brand.
Do you write in languages other than English?
We primarily write in English. If you need other languages, tell us and we will confirm what we can deliver before starting.
Can you update or rewrite my existing content?
Yes. Refreshing outdated pages and articles is one of the fastest ways to improve rankings and conversions.
Who owns the content you write?
You do. Once the work is paid for, the content is yours to use anywhere.
Maintenance, Support & Hosting
Keeping your website fast, secure and up to date.
What does a website maintenance plan include?
Software and plugin updates, backups, security monitoring, uptime checks, performance tuning, small content changes and priority support.
Do you offer support after the website launches?
Yes. We provide a handover walkthrough and a short post-launch support window, and we offer ongoing care plans for continued support.
Do you provide hosting and domain registration?
We can recommend and set up reliable hosting and help with your domain. Hosting and domain accounts remain in your name, so you stay in control.
Can you speed up my slow website?
Yes. We audit Core Web Vitals, optimise images, scripts, caching and server setup, and fix the issues slowing your pages down.
What if my website gets hacked or breaks?
Contact us right away. We clean and restore the site, close the vulnerability and put protection in place to help prevent it from happening again.
Do you take regular backups?
Yes. Our care plans include scheduled backups, so your site can be restored quickly if anything goes wrong.
Can I cancel a maintenance plan?
Yes. Care plans are flexible, and the terms are agreed up front so there are no surprises.
Pricing, Payments & Contracts
Clear, honest commercial terms.
How much do your services cost?
Every project is scoped around your goals, so pricing depends on the work involved. Tell us what you need and we will send a clear, fixed-scope quote within one business day.
Do you offer free quotes?
Yes. Quotes and initial consultations are free and come with no obligation.
How does payment work?
Payment terms are agreed in your quote before work starts. For larger projects, payments are usually split into milestones so the process stays fair for both sides.
What payment methods do you accept?
We accept common international payment methods, including bank transfer and online payment platforms. We confirm the options that suit your country when we send the quote.
Are there any hidden costs?
No. Your quote lists what is included, and we tell you up front about any third-party costs such as hosting, premium plugins, stock assets or ad spend.
Do you offer monthly retainers?
Yes. Retainers suit ongoing work such as SEO, marketing, content and maintenance, and can be adjusted as your needs change.
Do you work on fixed-price or hourly terms?
Most projects are fixed-scope with a fixed price. Ongoing work can run as a monthly retainer, and we can discuss hourly arrangements for smaller tasks.
Can't Find Your Answer? Let's Talk.
Tell us about your project and we’ll reply within one business day with answers, next steps and a clear, no-obligation quote.